Product Development Process

Before you begin creating your very own customised product, the product development fee needs to be payed in order to get the ball rolling. This fee covers the costs of five custom products, including ingredient sourcing, flavour and colour profile creation, mandatory nutritional/label information, expert advice and a limited number of samples shipped directly to you for approval!

Features of this Service

  • 100% Customised Product.
  • Label/Nutrition Information.
  • Expert Advice & Recommendations.
  • Samples Included Shipped to You.
  • Sample Feedback Acknowledged.
  • Up to 5 Custom Products!*
  • $500 Credit Towards first Order#


Please note: this means you can create up to five products, with up to three flavours per product (or equivalent at our discretion), I.e., seven products in two different flavours each would be acceptable, while one product in fifteen different flavours would also be fine.

# This is to help us cover our product development costs should you not choose to go ahead with a bulk order once your products are approved. However, if you choose to place a bulk order we will apply this $500 credit to your order.


The Product Development Process

This process comes in 5 phases:

1) DRAFT SPECIFICATION: Develop an approximate formulation and draft product specification based on your requirements. This can be modified based on your feedback. This specification contains product ingredients and a nutrition panel, with some idea of potential allergens, label warnings and requirements.

2) ORGANOLEPTICS & SOURCING: We will source any unique ingredients that we do not already stock for your custom product. Develop flavour, mixability, colour, aroma and texture. We will ship you samples for you to assess.

3) MODIFY BASED ON YOUR FEEDBACK: Once you have tasted and experimented with your samples, you are welcome to provide feedback regarding any aspect of the product. For instance, you may like it a little sweetener or a different colour. We will amend your product as per requirements and ship out a fresh batch of samples for you to assess.

4) FINAL SPECIFICATION: We submit to you finalised specifications and a quote based on your ingredients, with a 25kg minimum order quantity. We can provide quotes for larger quantities, such as 100kg or 500kg, which typically attract a lower price per kilogram.

5) PRODUCTION: Once you place the final order for your products, we will email you an invoice for payment. Once paid in full, allow 4-6 weeks, though sometimes as long as 8 weeks, until production of your products is complete. This allows us time to organise and order in specific raw materials and packaging and for the production process to unfold.

Other costs to consider are shipping of the finished product to your destination, as well as scoops, silica sachets, packaging and label design. Though you can purchase packaging from our website, we do not do label design or printing here. You can, however, have your labels or finished packaging shipped to us for filling, though if you are not using our packaging you will need to pay a per unit filling/labelling fee.

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